Descrição
IT House is looking for a Process Specialist for a direct placement with an end client in the Logistics and Transportation sector.
Key Responsibilities
- Actively develop and further improve the company-wide IT Service Management (ITSM) system based on ITIL;
- Continuously improve ITSM processes and service quality using KPIs;
- Support and advise our business units in the Enterprise Service Management (ESM) environment;
- Ensure optimal support for ITSM processes through the ESM application;
- Train users on ITSM processes and the ESM application;
- Work closely with other process owners;
- Work independently and innovatively, with a strong focus on quality, as part of an open-minded team.
Ideal Profile
- Successfully completed studies in Economics, Business Informatics, or Computer Science, or an equivalent qualification combined with experience in service management;
- Good knowledge of ITSM processes;
- Ideally, a certification in ITIL or another ITSM framework;
- Basic knowledge of IT applications, IT systems, and technologies;
- A hands-on mentality, combined with a convincing presence, strong communication skills, and a high degree of independence;
- Good written and spoken English.
We Offer
- Direct integration into the end client's organisation;
- A competitive compensation package aligned with the candidate's profile and experience;
- Hybrid working model (Porto);
- Additional benefits.
Apply now by sending us your CV.